FAQs

We offer three main services: the Qatar Collection (ready-to-go products available for fast delivery within Qatar), the International Collection (curated selections shipped internationally), and Pre-Orders (reserve exclusive and upcoming styles before they arrive).

The Qatar Collection features products that are in stock and ready to be delivered within Qatar. Orders placed from this collection are processed and shipped quickly, typically within 2–4 business days.

The International Collection includes curated products sourced from international suppliers. These items are shipped directly to you from abroad and typically take 7–14 business days to arrive, depending on your location.

Pre-Orders allow you to reserve upcoming or exclusive products before they become available. Once the product is in stock, it will be shipped to you. Estimated delivery timelines are provided on each pre-order product page.

The Qatar Collection is for fast, local delivery within Qatar. The International Collection ships from global suppliers with longer delivery times. Pre-Orders let you secure items before they are released or restocked. Each service has different processing and delivery timelines.

No. Each product is listed under one specific service — Qatar Collection, International Collection, or Pre-Orders — based on its availability and sourcing. You can filter products by service type while browsing.

Yes, you can reach out to our team via WhatsApp or the contact form to request specific products. We will do our best to source them for you, though availability is not guaranteed.

No. Each service type requires a separate order. This is because they have different processing, shipping, and delivery timelines. You will need to place separate orders for each service.

Each service operates on a different fulfillment pipeline. The Qatar Collection ships locally, the International Collection ships from overseas, and Pre-Orders depend on future stock arrivals. Keeping them separate ensures accurate tracking and delivery estimates for each order.

The website will prompt you to complete or clear your current cart before adding items from a different service. This ensures each order is processed correctly through its designated fulfillment channel.

No. Once an order is placed, the service type cannot be changed. If you need a different service, please place a new order and contact us to cancel the original if it has not been processed yet.

You can request modifications or cancellations by contacting our customer care team via WhatsApp as soon as possible. Once the order has been processed or shipped, changes may not be possible.

We offer standard delivery within Qatar, typically 2–4 business days for Qatar Collection items. Express delivery options may be available depending on your location and the product.

Free standard shipping is available on all Qatar Collection orders over QAR 500. Orders below this amount have a flat shipping fee.

Currently, we only offer delivery. In-store pickup is not available at this time.

Yes, we deliver to the UAE through our International Collection. Delivery typically takes 5–10 business days depending on the product and your exact location within the UAE.

Shipping costs for UAE orders are calculated at checkout based on the order weight and delivery address. Free shipping promotions may apply during special events.

All prices on our website are listed in QAR. Your payment provider will convert the amount to AED at the current exchange rate.

We ship to all GCC countries and select international destinations. If your country is not listed at checkout, please contact us and we will do our best to arrange delivery.

International delivery typically takes 7–14 business days, depending on the destination and the product. You will receive tracking information once your order ships.

Customs duties and import taxes are not included in the product price. These charges are determined by your local customs authority and are the responsibility of the buyer.

Once your order is shipped, you will receive a tracking number via email and/or WhatsApp. You can use this number to track your delivery in real-time.

If your order is delayed beyond the estimated delivery window, please contact our customer care team. We will investigate and provide you with an updated timeline.

Address changes may be possible if the order has not yet been shipped. Contact our customer care team via WhatsApp as soon as possible to request an address change.

We accept all major credit and debit cards (Visa, MasterCard, American Express), Apple Pay, and bank transfers. All payments are processed securely.

Yes. All transactions are encrypted and processed through trusted, PCI-compliant payment gateways. Your payment information is never stored on our servers.

Installment payment options may be available through select payment providers at checkout. Check the payment options during checkout to see what is available for your order.

We accept returns within 14 days of delivery for unworn items in their original packaging with all tags attached. Items must be in the same condition as received.

Contact our customer care team via WhatsApp with your order number and reason for return. We will provide you with return instructions and a shipping label if applicable.

Once we receive and inspect the returned item, refunds are processed within 5–7 business days. The refund will be credited to your original payment method.

Yes, exchanges are available subject to stock availability. Contact our customer care team to arrange an exchange for a different size or colour.

Each pre-order product page includes an estimated delivery timeline. You will be notified once the item is in stock and your order is being processed for shipping.

Pre-orders can be cancelled before the item ships. Contact our customer care team via WhatsApp to request a cancellation. Once the item has shipped, standard return policies apply.

Yes, payment is collected at the time of placing the pre-order to secure your reservation. If the product becomes unavailable, a full refund will be issued.

Yes. All products sold on QTRShoe are 100% authentic and sourced from authorized distributors and brand partners. We guarantee the authenticity of every item.

Product images are captured to be as accurate as possible. However, slight variations in colour or texture may occur due to screen settings, lighting conditions, or manufacturing batches.

Contact our customer care team immediately via WhatsApp with photos of the defect and your order number. We will arrange a replacement or refund as quickly as possible.

You can reach us via WhatsApp for the fastest response. Qatar customers can contact +974 5528 9397, and international customers can reach +974 3390 3967. You can also use the contact form on this page or email us at info@qtrshoe.com.

Our customer care team is available 24/7 via WhatsApp. Email and form inquiries are typically responded to within 24 hours.

Yes. You will receive order confirmation, shipping notification, and tracking updates via email and/or WhatsApp throughout the fulfillment process.