Clear return and refund conditions based on the selected service and the condition of the item.
Returns are accepted within 10 days from the delivery date. Items must be unused, unworn, and returned in their original packaging.
Returns are accepted for eligible items only. Items must be unused, unworn, and returned in their original packaging. This applies to Qatar, UAE, GCC, and international orders under the International Collection.
When the return is caused by a wrong item, defect, manufacturing defect, or order error, the refund and return handling follow a separate process with full support from QTRSHOE.
When a return is requested due to size, preference, or change of mind, acceptance depends on the selected service and the applicable return conditions.
Refunds Are Processed After The Returned Item Is Received And Inspected.
Approved Refunds Are Issued To The Original Payment Method, And Processing Timelines May Vary Depending On The Payment Provider.
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At Qtrshoe, we handle returns and refunds in a clear and fair manner. Eligibility depends on the service selected and the condition of the item.
• Returns are accepted within 10 days from the delivery date
• Items must be unused, unworn, and returned in original packaging
If the issue is from Qtrshoe’s side (wrong item, defect, or order error)
• Full refund will be issued
• Delivery fees will be covered by Qtrshoe
If the return is from the customer’s side (size issue, preference, or change of mind)
• Return is accepted
• Delivery fees are non-refundable
• Any return shipping or collection cost, if applicable, is the customer’s responsibility
• Returns are accepted for eligible items only
• Items must be unused, unworn, and returned in original packaging
If the issue is from Qtrshoe’s side (wrong item or manufacturing defect)
• Full refund will be issued
• Return shipping costs will be covered by Qtrshoe
If the return is from the customer’s side (size issue, preference, or change of mind)
• Return is accepted
• Shipping fees are non-refundable
• Return shipping costs are the customer’s responsibility
The following items are not eligible for return or refund:
• Watches
• Used or worn items
• Items returned without original packaging or with missing accessories
• Refunds are processed after the returned item is received and inspected
• Approved refunds are issued to the original payment method
• Processing timelines may vary depending on the payment provider
